Quality Life Care Navigators

Hospice of the West’s team of advance care planning advocates

This Team of Interdisciplinary Professional Care Planning Advocates is comprised of:

• Social Workers
• Spiritual Care Coordinators
• Nurses
• Community Liaisons
• Certified Nursing Assistants

Meet the Navigators

These individuals are specially trained and certified to provide education, guidance, tools and resources on advance care planning.

The Individual and Their Support Network

The primary purpose of the Navigators is to extend a helping hand to individuals and their families by empowering them to have meaningful conversations through the shared decision-making process, which can sometimes be complex and difficult as end-of-life approaches.

Guidance and Goal Identification

The goal of the Quality Life Care Navigators is to reach individuals in the community early, so they can discuss their healthcare wishes with their circle of support. The Navigators believe having enriching discussions is beneficial at any point in one’s life. Their goal is to help others experience respectful expression of wishes matched with compassion, active listening and caring action.

The Care Community

Quality Life Care Navigators strive to put advance care planning into practice with healthcare professionals and other advance care planning advocates. They are committed to sharing knowledge and resources with other community providers, strengthening collaborative efforts in order to create a community of engaged individuals having thoughtful conversations on goals of care.

Quality Life Care Navigators commitment to Advance Care Planning Advocacy

• Strive to ensure shared decision-making by individuals and their circle of support.
• Help ensure availability and accessibility of advance care planning documents.
• Provide emotional support to help relieve stress and diminish anxiety.
• Offer guidance on strategies to help avoid disputes between family members.
• Collaborate with providers to match treatments to personal wishes.

For more information regarding Advance Care Planning or to speak with one of our Quality Life Care Navigators, please contact us at 602-343-6422.

Hospice Of The West is a collaborative partner with the NHDD

Learn more about Advocacy Care Planning and the NHDD


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U.S. Capitol

May 3, 2017

Hospice of the West Chief Administrative Officer, Rhea Go-Coloma and Nurse Practitioner, Jacey LeClair attended a private congressional briefing and panel discussion on advance care planning.   There, they were able to have a personal conversation with Nathan Kottkamp, Founder of NHDD, an initiative of The Conversation Project, on Hospice of the West’s commitment to advocating for advance care planning.

Present at this congressional briefing were:

Nathan Kotkkamp, Founder and Chair of National Healthcare Decisions Day

Ellen Goodman, Founder of The Conversation Project

Edo Banach, CEO of the National Hospice and Palliative Care Organization (NHPCO)

Judge Patricia Banks, Chair of the American Bar Association’s Commission on Law and Aging

Father Charles Bouchard, Senior Director of Theology and Ethics, Catholic Health Association

Senators Mark Warner (D-VA) and Congressman Earl Blumenauer (D- OR) who reaffirmed their leadership commitment to advance care planning policy

Hospice of the West was the only hospice representative present from the State of Arizona to participate in discussions for improved and ongoing advance care planning education in the community.  As of May 22, 2017, Hospice of the West remains the only hospice in Maricopa County registered as an active participant in the initiatives set forth by National Healthcare Decisions Day (www.NHDD.org).  Hospice of the West strives to reach out to other providers, healthcare professionals and the greater community to share the importance of advance care planning.

NHDD, an initiative of The Conversation Project, exists as a 50-state annual initiative to provide clear, concise, and consistent information on healthcare decision-making to both the public and providers/facilities.  NHDD educates and empowers the public and providers about the importance of advance care planning, to ensure that everyone’s wishes for end-of-life are both expressed and respected.

The Conversation Project began in 2010 when Founder, Ellen Goodman, a group of colleagues and concerned media, clergy, and medical professionals gathered to share stories of “good deaths” and “bad deaths” within their own circle of loved ones.  Too many people are dying in a way they wouldn’t choose, and too many of their loved ones are left feeling bereaved, guilty, and uncertain.  The Conversation Project is dedicated to helping people talk about their wishes for end-of-life care.




To learn more about Advance Care Planning, such as requesting an individual consult, please contact us at 602-343-6422.


U.S. Capitol

February 2018

Hospice of the West's Advance Care Planning Advocates, the Quality Life Care Navigators meet with Harriet Warshaw, Executive Director of The Conversation Project, Institute for Healthcare Improvement

Ms. Warshaw and the Navigators team discussed The Conversation Project's public engagement initiative to help people talk about their wishes for end-of-life care and to ensure that those wishes are respected.  Ms. Warshaw's visit with Hospice of the West validated our organization's commitment and efforts to normalize and mobilize advance care planning conversations community-wide.  Hospice of the West deeply thanks Ms. Warshaw for her time, expertise and passion around the importance of meaningful conversations through the shared decision-making process.

Pictured: Hospice of the West Executive Director, Rhea Go-Coloma,  The Conversation Project Executive Director, Harriet Warshaw and Hospice of the West Quality Life Care Navigators, an interdisciplinary advance care planning team of professional advocates.

Visit the Conversation Project

To learn more about Advance Care Planning, such as requesting an individual consult, please contact us at 602-343-6422.